Do I pay a deposit? Yes. We ask for a 50% deposit to get things started. This is non-refundable so please make sure you are committed before payment. The balance is payable 7 days after completion.

What’s included in the price? Bespoke, full-colour, cartoon Illustrations and a finished MP4 Video File.

What’s not included in the price? Scriptwriting and voiceover fees are extra although we do provide these services. Prices depend on the length of the video.

Can I make changes to my storyboard? Yes. Your price includes one set of changes to the draft storyboard plus minor updates thereafter. Redraws after the first set of changes may be charged.

Can I make changes to my draft video? Your draft video is to check for errors and omissions only. We will, of course, correct any mistakes but author’s corrections at this stage will be charged. This includes adding colour, combining or removing frames, adjusting timings, changing the voiceover, adding new artwork etc.

Can I have music in my video? Yes, but you'll need to source and supply it. Please speak to us about file format etc.

Can I cancel the work at any time? Yes. Videos can be cancelled at any stage of the process. However fees will apply depending at what stage the work is stopped. If the work is cancelled after the script stage the deposit fee usually covers the cost. However if it’s cancelled after the drawn storyboard stage the fee needs to be 80%. 100% is payable if cancelled after the video editing stage as the job is complete at this point. Remember deposits are non-refundable and drawn frames will be charged at 80% of the frame rate quoted.

I’ve seen cheaper whiteboard animation videos – why are yours more expensive? We are a completely bespoke creative service. We don’t use clipart or stock images. Our award winning cartoonist, Piers Baker, will hand draw all of your cartoons.

Can I supply my own script? Yes, but please make full use of our free script editing service so that your message is as powerful as possible.

How many rounds of revisions to the script can I have? You can go back and forth with our scriptwriter until you are entirely satisfied with the script.

How long does a video take to produce? A video of 60 seconds usually takes 2 weeks once the script has been approved. A 90 second video takes up to three weeks.

What if I need a video in a hurry? We can work to tight deadlines though we will need to charge a little extra for those late nights and early starts!

Can I have a video without the hand? Yes. The price is the same whether you have the hand or not.

How long is my price valid for? All prices are valid for 90 days from the date of your estimate. After 90 days we reserve the right to re-quote. 

Can I have something specific drawn, such as a company mascot? Yes. If you wish to include a specific character in your video Piers can do that for you.

Can I have my own assets, such as a screenshots, logos or pictures placed in my video? Yes, and this won’t cost you any extra.

Is it possible to have a voiceover artist with a specific accent or one that speaks in a foreign language? Yes. For an additional fee we can find you a voiceover artist outside of our in-house selection. You can also supply your own if you wish. Just let us know and we will provide you with the technical requirements.

Can I hear the voiceover recording before it’s added to my video? Yes.

Can my video be used for TV? Yes but the TV production process is different to our usual one so you need to let us know beforehand.

Can I have the raw files? No. For creative and copyright reasons we never release image, scribe, music or voiceover files used in creating your video. If you wish to use any of the images in your video in your marketing/social media/ website etc please email piers@doodlewhiteboard.com.

Can I edit/update my video myself at a later date? No. For creative and copyright reasons all changes and updates to videos must be done by Doodle Whiteboard only. Fees apply.

Can I rebrand my video myself? No. All video editing (inc. new logos, call-to-action screens etc) must be done by Doodle Whiteboard.

Can I share my video file with another business? Only by prior agreement with Doodle Whiteboard. Fees may apply.

Can I resell my video? Only if you have purchased the full copyright to the video.

Can I purchase the copyright to my video? Yes. Fees apply.